Frequently Asked Questions

Thinking of attending our workshops or have just joined and have some questions? Hopefully everything here will answer your worries or queries.

How big will the groups be?
We try to ensure that all group sizes are kept low with no more than 10 to 12 people invited to attend. However, the number of people to usually access is around 8 people.

Is there a charge to attend workshops?
All of our workshops are free of charge to anyone who lives in the Middlesbrough or Redcar and Cleveland areas.

Do I have to attend every session?
We recommend attending all the planned sessions for your course in order to get the most out of it unless an emergency arises.

Is there an exam or test?
No, we run informal, non-accredited workshops and try to avoid too much written work. You may however want to make notes for your own purpose, but this is entirely up to you.

Where are the sessions held?
We use venues which are community based in both Middlesbrough and Redcar and Cleveland and are easily accessible via local transport and for parking. We will write to you and confirm details of where workshops are being held when you are booked on to attend.

Do I have to share my personal information?
No, there is no pressure for you to share your information in the sessions, we would only recommend you share what you feel comfortable with.

We record the following information at Connect:

  • Personal information so that we can contact you – your full name; address; telephone numbers and possibly an e-mail address.
  • Course preferences - so that we can sign you up to your preferred courses.
  • Equality monitoring - so that we can ensure courses are as accessible as possible.
  • Emergency contact details - so that we can contact the correct person identified by you in an emergency situation.

All the information you’ve supplied will be treated in the strictest confidence, in accordance with Middlesbrough and Stockton Mind Information Governance (IG) policy.

Do I need books or other equipment for the classes?
It will be helpful for you to bring along a notebook and pen. The course tutor will provide other materials if needed.

Can a carer, friend, or family member come to the course to support me?
Absolutely, but we would ask that they take an active part and book onto the course by enrolling as a student too.

What’s in it for me?
Sessions offered at Connect will help develop your knowledge and skills about recovery and mental health. You may be looking at this as a stepping stone to other learning opportunities and/or may be part of your personal/professional development.

What if I can’t attend?
We understand that sometimes things happen that get in the way of our plans - eg, transport difficulties, being unwell or other competing commitments. We expect you to contact the Recovery Team if you are unable to attend. If you would like to withdraw from a course, please let us know as soon as possible so your place can be offered to someone else.

Is food and drink provided?
We provide tea and coffee. We do not provide lunch and it is advised that you bring something with you if the course lasts all day. Most venues have local shops a walk away but do double check before coming on the course.

Disabled Access
We try to ensure that the venues we use for courses and workshops are fully accessible and have disabled toilet facilities. If you have more specific access requirements, please tell us in the space provided on the enrolment form.

Additional support
If you feel that you need additional help in getting to a class or in fully taking part, please let us know in the space provided on the enrolment form. We understand there can be things which make getting to and participating in education more difficult such as:

  • Feeling worried or stressed about being in groups and talking
  • Having difficulty getting to places on time or using public transport
  • Problems with concentration
  • Dyslexia or other learning challenges
  • Vision or hearing impairments
  • Mobility difficulties or pain that prevents you from sitting comfortably
  • We will do our best to make it as easy as possible for you to take part. course materials

Course Materials
Please tell us in advance if you will require course materials in a more accessible format (i.e. in large print, on a coloured background or in a font you find easy to read) and we will do our best to meet your request.

Can I talk to you about it?
Of course! If you would like to chat to us about these or any other issues, please call our office on 01642 217399 or email us at connect@middlesbroughandstocktonmind.org.uk

Who are the tutors?
Connect brings together the expertise of lived experience and professional experience which is why our workshops are jointly co-produced and delivered by a tutor and a volunteer co-facilitator. Our facilitators work to create a non-judgmental, confidential and safe environment.

Why is it important for a person with lived experience to co-produce and co-deliver all the courses?
People with lived experience model recovery and are able to instil hope in others. They provide insight and inspiration to people who receive services, staff and other supporters.

What happens when I finish a course?
It’s up to you! You can enrol onto another Workshop if you’d like or if you feel like you’ve got all you can from connect, you’re ready to graduate. We wouldn’t however, advise that you attend our workshops more than once, but staff are available to discuss this with you if you feel you need to repeat anything.

What happens now?
Once we receive your enrolment form we will contact you within 5 working days either by telephone or email to discuss your next steps. We will confirm your personal details with you and discuss any concerns you may have or additional learning support. Following this, if you still wish to access workshops with Connect you will be invited by letter to attend our Welcome to Connect.

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Middlesbrough and Stockton Mind is the business name of Middlesbrough Mind Limited. Registered Charity No. 1118098. Company Limited by Guarantee No. 5884630 in England.

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